Troubleshooting Common Computer problems

Working at home? There are some simple technical issues that follow you even if are not at your usual workplace. Unlike at your workplace where there is an IT assistant or administrator to do all the dirty work, here you are left all by yourself to take these roles.
This article is a simple guide on how you can fix some of the common PC issues all by yourself.

In order to solve a problem, you must figure out which part of the system is malfunctioning. You will need to check each component of the computer, unless it is obvious where the problem is coming from. Isolating the problem helps you to solve the problem quickly. Knowing how to solve these problems with a keyboard shortcut or a series of short tasks can save time and effort.

Back up first

Whenever possible, backup your data before carrying out any troubleshooting activity. Backing up your important computer files to another source will ensure that if your problem cannot be corrected, you still have a safe copy of your information.

Whenever possible, backup your data before carrying out any troubleshooting activity.

Basic troubleshooting steps

1. Close open programs and windows you are not currently using.

2. Make sure all of your cords are connected properly.

3. Try to repeat the sequence of commands you performed before the problem occurred. See if this causes the same response by your computer.

4. Press the F1 key to access the Help window. You can search for a solution to your problem once the Help window appears.

5. If there is an error message, record the full message for future reference.

6. Restart your computer to see if it clears the problem. To restart your computer, open the start window and select the Restart button instead of the Log Off button.

7. If restarting the computer does not clear the problem, shut down the computer and then start it back up again.

8. If the issue is still not resolved, check the common technology issues below or call your system administrator.

Common Technology Issues

Below are some of the most commonly encountered technology issues.

• The printer is not working.

• The computer is frozen. A program is not responding.

• The keyboard is not working.

• New hardware or software is working incorrectly.

• The mouse is not working.

• The computer is slow.

• The browser’s homepage suddenly changed.

The printer is not working

• Check if the printer is turned on. If not, turn it on and try again.

• Check if the printer has paper. If not, put paper in the paper tray and try printing again.

• Check if the printer has a paper jam. If so, remove the paper, close the printer, and try printing again. Most Printer dashboards display information about the paper jam and how to fix it.

• Ensure that all printer cables are properly connected.

• Turn off the printer and turn on again.

• Check for new printer drivers. Do this by going to the manufacturer’s website to search for your printer model and checking for any updated driver. Remember to seek assistance from your system administrator before installing any drivers.

The computer is frozen. A program is not responding.

app is not responding window
App has stopped working

• Press the Ctrl, Alt, and Delete keys at the same time. Then, start the Task Manager, highlight the program’s name, and hit the End Task button.

• Perform a hard reboot by simply pressing the on/off button to turn off the computer manually. This action should only be done as a last resort if you have an unresponsive program or critical error. This process could cause data loss or corruption.

• Once the computer is responding again, run a virus check.

• Also, Verify your computer meets the requirements of the program.
The keyboard is not working.

• Make sure the keyboard is connected to the computer. If not, connect it to the computer.

• If you are using a wireless keyboard, try changing the batteries.

• If one of the keys on your keyboard gets stuck, turn the computer off and clean with a damp cloth.

• Use the mouse to restart the computer.

New hardware or software is working incorrectly

• Verify your computer meets the requirements of the program or utility.

• Uninstall and install the program.

• There could be a conflict with another installed program and you should contact your system administrator. Or contact a technician.

The mouse is not working correctly

• Check if the mouse is securely plugged into the computer. If not, plug it in completely.

• Check to see if the cord has been damaged. If so, the mouse may need replacing.

• If you are using a cordless mouse, try pushing the connection button on the underside of the mouse to re-establish a connection.

• Clean the mouse, especially on the bottom.

The computer is slow

• Restart your computer.

• Verify that there is at least 200-500 MB of free hard drive space. To do so, select Start and click on My Computer or Computer. Then highlight the local C drive by clicking on it once. Select the Properties button at the top left-hand corner of the window; this will display a window showing how much free and used space you have. If you need to recapture space:

The browser’s homepage suddenly changed

• This is a common symptom that a virus or browser hijacker may have infected the computer.

• Try re-setting the home page to the default:

In Internet Explorer

• On the Tools menu, click Internet Options.

• Click the General tab.

• In the Address box, type the Web address you want for your home page.

• Click OK.

In Mozilla Foxfire

• Open the web site you want to set as your home page.

• Click the icon to the left of the web address and drag it to the Home button.

• Click Yes.

• If the home page still reverts back to the “new” page, do an Internet search using keywords that include the name of the “new” homepage and the word “virus.” If there is a virus, this search may reveal more information on the virus and how it can be safely removed. Run a virus scan.

Support

Need more support? If you have not found an answer or need additional assistance, contact us for further help.

Alternatively, which issues have you faced so far with your PC at home and how have you managed them. it could be of help to someone else so don’t hesitate to add a comment below.

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